Claims handling excellence is a pivotal part of Capsicum Re’s value-added proposition. The Claims team’s widely respected experts act as dedicated advocates for customers and work alongside each of Capsicum Re’s teams of specialists and through its excellent relationships with reinsurers worldwide.
Capsicum Re is at the forefront of all major issues that impact clients and their reinsurers and is therefore able to offer invaluable advice on the reinsurance recovery process. The Claims team handles property and casualty claims proficiently and has, for example, facilitated one of the reinsurance market’s largest-ever Periodic Payment Order settlement.
The Claims team maintains a proactive approach, and measures its own success against Capsicum Re’s ability to collect claims and process proportional treaty accounts efficiently. Customers receive guidance and support on all presentations, while internal procedures support the monitoring and tracking of all periodic accounts and the management of technical market queries.
- Reinsurance claims advocate services
- Technical support on all reinsurance claim presentations
- Bespoke reinsurance procedures for clients
- Client and reinsurer claim reviews
- Proactive credit control procedures
- Dedicated large loss and claims catastrophe plans
- Management of complex and contentious claims
- Advice and support on coverage issues and exit strategies