Under data protection law you have the right to make certain requests in relation to the personal information that we hold about you. We will not usually make a charge for dealing with these requests. If you wish to exercise these rights at any time please contact us using the details set out in the “Contacting us” section.
There may be cases where we may not be able to comply with your request (such as where this would conflict with our obligation to comply with other regulatory and/ or legal requirements). However, if we can’t comply with your request, we will tell you the reason, and we will always respond to any request you make.
There may also be circumstances where exercising some of these rights (such as the right to erasure, the right to restriction of processing and the right to withdraw consent) will mean your insurance can no longer be provided and it may therefore result in cancellation of your policy. You will therefore lose the right to bring any claim or receive any benefit, including in relation to any event that occurred before you exercised your right of erasure, if our ability to handle the claim has been prejudiced. Your policy terms and conditions set out what will happen in the event your policy is cancelled.
Your rights include:
The right to access your personal information
You are entitled to a copy of the personal information we hold about you and certain details of how we use it.
We will usually provide you with your information in writing, unless you request otherwise, or where you have made the request using electronic means, in which case the information will, where possible, be provided to you by electronic means.
The right to rectification
We take reasonable steps to ensure that information we hold about you is accurate and complete. However, you can ask us to amend or update it if you do not believe this is the case.
The right to erasure
You have the right to ask us to erase your personal information in certain circumstances, for example where you withdraw your consent or where the personal information we collected is no longer necessary for the original purpose. This will need to be balanced against other factors however. For example, we may have regulatory and/ or legal obligations which mean we cannot comply with your request.
The right to restriction of processing
In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that we no longer need to use your personal information or where you think that the personal information we hold about you may be inaccurate.
The right to data portability
You have the right, under certain circumstances, to ask that we transfer personal information that you have provided to us to another third party of your choice.
The right to object to marketing
You can ask us to stop sending you marketing messages at any time. You can do this either by clicking on the “unsubscribe” link which is contained in any email that we send to you or you can use the details set out in the “Contacting us” section to contact us. If you opt out of receiving marketing messages, we may still send you (non-marketing) service related communications where necessary.
Rights relating to automated decision-making
You can contact us using the details set out in the “Contacting us” section and ask us to review the decision if you have been subject to an automated decision and do not agree with the outcome.
The right to withdraw consent
We will ask for your consent for certain uses of your personal information. Where we do this, you have the right to withdraw your consent to further use of your personal information.
The right to lodge a complaint with the ICO
You have a right to complain to the Information Commissioner’s Office if you believe that any use of your personal information by us is in breach of applicable data protection laws and/ or regulations. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/
This will not affect any other legal rights or remedies that you have.